DISCOUNTS AT ONSEN®

Where can I get a discount code for shopping at ONSEN®?

You can get a discount code from our newsletter or through rare promotions. Promotions are extremely rare at ONSEN® because they don't align with our philosophy. Don't expect more than one promotion a year. But hey – it does happen! 😎

How do discount codes work at ONSEN®?

Discount codes lower the prices of selected products, as specified in the promotion rules or the terms of the code. It's worth reading the rules or simply contacting us with any questions.

Where do I enter the discount code when shopping at ONSEN®?

You should enter discount codes in the first field at checkout.

Can discount codes at ONSEN® be combined with other promotions?

Usually not. They also typically don't apply to product bundles. If they cover custom-made products, they only apply to the base price — not to fixed surcharges for resizing the mattress.

Where can I get a referral code for shopping at ONSEN®?

You can get a referral code from our satisfied customers. The referral code is simply the number of a completed order. So, if your friend or a family member has bought a mattress or any other product from us, their order number automatically becomes a referral code.

How do referral codes work at ONSEN®?

Referral codes are the numbers of completed orders. When new purchases are made using a specific referral code, the person who shared it (the Referrer) receives a gift from us — in line with the terms of the promotion.

Where do I enter the referral code when shopping at ONSEN®?

You can enter referral codes in the second field at checkout.

Can referral codes at ONSEN® be combined with other promotions?

Yes, in general, referral codes can be combined with current promotions on the website and also apply to bundles. However, they do not apply to products made to individual specifications.

Where can I get a promo code for shopping at ONSEN®?

You can get a promo code for purchases on www.onsen.eu from ONSEN® Ambassadors — and the list keeps growing! Ask your massage therapist, physiotherapist, or doctor — they might already be on it!

How do promo codes at ONSEN® work?

Each promo code is generated individually and may apply to different products. The ONSEN® Ambassador should inform you which specific items their code covers and what discount it gives you.

Where do I enter the promo code during a purchase at ONSEN®?

You can enter promo codes in the third field at checkout.

Can promo codes at ONSEN® be combined with other offers?

Yes, promo codes can be combined with ongoing website promotions, and some of them even apply to bundles. However, they do not apply to custom-made mattresses or other products created according to individual specifications.

How does the Large Family Card discount work for purchases at ONSEN®?

The Polish Large Family Card entitles you to an 8% discount on every order — including mattresses and pillows — as long as the total combined discount does not exceed 25%.

Can the Large Family Card discount be combined with other promotions at ONSEN®?

Yes, the Large Family Card discount can be combined with ongoing promotions on the website and also applies to product bundles. However, it does not apply to items made to individual specifications.

What are the discount limits for purchases at ONSEN®?

The maximum discount for a single order is 25%. If the total of your reductions from different codes or promotions exceeds this limit, the system will automatically adjust it to 25%. This is a general discount rule for orders placed on www.onsen.eu. The reason behind it is simple — higher discounts would dangerously approach the point where it’s no longer sustainable. To keep operating and, more importantly, to keep educating you, we can't run as a charity.