YOUR SHOPPING EXPERIENCE AT ONSEN®

1. We care about a fair price

We’ve chosen a direct-to-customer sales model to eliminate costs related to middlemen, transport, warehousing, and retail markups. In practice, this means avoiding additional charges of several thousand złoty. For example, one retailer wanted to sell our 160x200 mattress for over 12,000 zł, while we offered it for under 4,000 zł. Thanks to this, everyone can benefit from an attractive offer without unnecessary expenses. Often, a mattress you buy in a store for thousands was actually made from low-quality materials worth just a few hundred zł, and the high price simply covers all kinds of overheads and absurdly high profits.

2. We care about professional customer service

We want to make sure every one of you gets expert support—before the purchase, during the experience, and long after. In traditional stores, salespeople usually don’t know much about the construction and specifications of mattresses, so they focus mainly on selling, not advising. It’s common to push the product with the highest margin using unethical tricks like the name game. We prefer to have full control over how service is provided—not just in terms of advice, but also in building long-term relationships. We’re always brutally honest and transparent, which makes the experience better for both sides.

3. We care about the right mattress fit

When you buy a mattress online, you get to test it at home—in real-life conditions, which is far more accurate than spending a few minutes in a showroom. You sleep in your natural position, without pressure or muscle tension, and without a salesperson’s judgment. We give you 100 nights to test the mattress, because your body needs at least 30 nights to fully adapt to a new surface. This way, you can be confident in your choice—without the stress or discomfort of a rushed showroom trial.

The best mattresses are within your reach!

To meet our customers’ expectations, we’ve opened our very own mattress store in Toruń! You’ll find us at our headquarters on Marii Skłodowskiej-Curie 71G street.
 

This allows us to continue offering you mattresses and orthopedic pillows, but also top-quality bedding and other sleep accessories – all at the best prices.
 

Our products are made from the highest quality materials, ensuring exceptional durability and comfort.
 

In our store, you’ll also find bedroom accessories that help you maintain proper sleep hygiene. Come visit us and let us help you find the best solution for your health and comfort.
 

Our showroom with mattresses and pillows is open Monday to Friday, from 8:00 AM to 4:00 PM, excluding public holidays.
 

If you’d like to make sure we’re available or arrange a visit at a different time, feel free to contact us by phone at +48 509 940 633.
 

We are incredibly proud of the knowledge and products we offer you. Our shamelessly perfect Osaka Air mattress—just like our orthopedic pillows and ergonomic furniture—was created to change your life for the better, every day and every night.
 

The process of developing our products is fully intentional, preceded by numerous prototypes and tests carried out with both healthy individuals and people with specific medical conditions. We also hold extensive consultations with experts, drawing on their knowledge in neurology, orthopedics, physiotherapy, and psychology.
 

We want to share our knowledge with you in the broadest possible way and in a friendly atmosphere. That’s only possible in person, because only then can we be sure you receive it in a reliable, honest, and transparent manner. That’s exactly why we focus on direct sales—without involving any middlemen.