FREQUENTLY ASKED QUESTIONS AT ONSEN®

Yes, we offer international shipping for ONSEN® products. Simply select your country during checkout, and the system will display the available shipping options and costs. If your country is not listed, please contact us – we’ll prepare a custom international shipping offer just for you. Our warehouse is located in Poland.

Yes! The Skin+ material contains microcapsules with the probiotic Bacillus Indicus PD01, which support the natural production of carotenoids – powerful antioxidants. These protect skin cells from age-related damage, aid regeneration, and improve moisture levels. Regular use of the Skin+ material can have a positive effect on the softness and smoothness of the skin.

Yes and no. A traditional memory foam mattress has a top layer of memory foam, which causes a sinking effect into the mattress. This results in overheating and sweating of the body, but also limits the ability to change sleep positions. Additionally, memory foam mattresses typically do not provide proper spinal support. Therefore, our Osaka Air mattress features visco foam, but in the second layer. This allows for the benefits of this type of foam while eliminating its drawbacks.

Yes! Osaka Air is the most functional mattress that optimally combines firmness, density, and layer thickness, providing excellent support for the entire body. It's a universal choice that works for any user, regardless of weight or body type. It is designed to support the natural curves of the body and reduce muscle tension. Every body needs even pressure distribution, and differences in the number of support points mean that the final load on the mattress is very similar. Osaka Air proves that mattress firmness should not be chosen according to body weight, but according to ergonomic principles of healthy sleep. Choose a mattress that ensures comfort and regeneration every night!

Direct skin contact with the Skin+ material is not mandatory, but it is strongly recommended. To fully benefit from the fabric's properties, the skin should come into direct contact with the surface containing probiotic microcapsules. Using additional pillowcases may hinder the effectiveness of the active ingredients, so it’s best to avoid them. The Skin+ technology was designed to deliver its best results when in direct contact with the skin.