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ONSEN® FAQ - FREQUENTLY ASKED QUESTIONS
ONSEN®

ONSEN® FAQ - FREQUENTLY ASKED QUESTIONS

Find out the answers to the most frequently asked questions related to the best mattresses, orthopedic pillows and sleeping accessories!
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Do I really have 100 days to return the mattress?

Yes! ONSEN® is a Polish brand that cares about its customers. That's why you can test our best mattress, Osaka Air, in the privacy of your own bedroom for 100 days without any restrictions. If you decide it's not the mattress for you, you can return it to us, and we will refund you the full amount paid.
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Is Osaka Air a viscoelastic mattress?

Yes and no. A traditional memory foam mattress has a top layer of memory foam, which causes a sinking effect into the mattress. This results in overheating and sweating of the body, but also limits the ability to change sleep positions. Additionally, memory foam mattresses typically do not provide proper spinal support. Therefore, our Osaka Air mattress features visco foam, but in the second layer. This allows for the benefits of this type of foam while eliminating its drawbacks.

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Is Osaka Air the best mattress?

Yes! Osaka Air is the most functional mattress that optimally combines firmness, density, and layer thickness, providing excellent support for the entire body. It's a universal choice that works for any user, regardless of weight or body type. It is designed to support the natural curves of the body and reduce muscle tension. Every body needs even pressure distribution, and differences in the number of support points mean that the final load on the mattress is very similar. Osaka Air proves that mattress firmness should not be chosen according to body weight, but according to ergonomic principles of healthy sleep. Choose a mattress that ensures comfort and regeneration every night!

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Are ONSEN® orthopedic pillows suitable for people with shallow cervical lordosis?
Yes! ONSEN® orthopedic pillows have been designed for people with reduced cervical lordosis. They allow you to restore the proper shape of the cervical spine during sleep, which, with the abolished cervical lordosis, is a very important element of recovery.
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Can I sleep on ONSEN® orthopedic pillows if I don't have problems with spine?
Yes! ONSEN® orthopedic pillows are first-class medical products that serve not only people in need of orthopedic help, but also prophylaxis. ONSEN® orthopedic pillows guarantee longer maintenance of a healthy spine by providing it with adequate support during sleep.
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Do ONSEN® orthopedic pillows have a outer cover?
Yes! Each ONSEN® orthopedic pillow sold is sent in a pillowcase. The type of pillowcase depends on the customer's choice - it can be a standard pillowcase or made of the innovative Skin+ material. You should sleep directly on this pillowcase. It is equipped with a zipper, which allows you to remove it and wash it at a temperature of up to 40°C.
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Does ONSEN® offer a mattress topper?
Yes! ONSEN® offers the best Airflow Mesh 3D mattress topper on the market, whose innovative structure allows for a significant increase in sleep comfort.
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Does ONSEN® offer a topper mattress?
Not! Topper mattresses are something we at ONSEN® oppose. They are not able to fully compensate for the lack of comfort caused by your mattress. Often, after purchasing a topper mattress, it is necessary to replace the mattress, because it does not meet the expectations of consumers. This, in turn, makes its purchase unprofitable.
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Does the Skin+ material really benefit the skin?
Yes! Microcapsules with the Bacillus Indicus PD01 probiotic contained in the Skin+ fabric force the production of carotenoids - natural antioxidants that prevent cell damage caused by aging. They stimulate the regeneration of individual skin cells, which has a beneficial effect on the level of hydration, as well as the softness and smoothness of the skin.
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Is it possible to ship ONSEN® products abroad?
All ONSEN® orthopedic pillows, pillowcases and accessories are sent by DPD courier to countries such as: Austria, Belgium, Bulgaria, the Netherlands, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Greece, Spain, Ireland, Lithuania, Luxembourg, Latvia, Germany, Romania, Slovakia, Slovenia, Sweden, Hungary.

In the case of a mattress, it is possible to send it abroad by transport organized by the recipient after sending us a waybill for printing. If the shipment takes place to a country where the shipment may be burdened with customs and tax fees, these must be paid by the person ordering the goods. Please contact us directly for details.
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Should my skin be in direct contact with Skin+?
Yes! To get the maximum benefit from the Skin+ material, the skin should be in direct contact with the fabric. Do not use additional pillowcases, as they will make it difficult for the microcapsules with the probiotic to reach the surface of the skin.
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